BB Post-Assessment | Corrections Reform Group

CRG Participant ID assigned by your organization (use the same ID for pre, post, and follow-up; do not enter your name or badge number)

Workshop session code provided by your facilitator

Which assessment are you completing?

Pre-training (before the workshop)

Post-training (after the workshop)

1. You are about to enter a housing unit where you heard there was a tense incident earlier this shift. What should you do FIRST before walking in?

A. Review details of the earlier incident so you know exactly what happened

B. Establish authority immediately when you enter

C. Identify which people in custody were involved so you can monitor them closely

D. Check your own stress level and set aside any assumptions you are carrying into the space

2. At count, the unit is unusually quiet. Two people in custody who are never near each other stand close together by the far wall, one with his back to you. Another at a table stops eating when you enter. What is the MOST important thing you notice?

A. Multiple things have changed from what is normal: position, proximity, and attention shift together

B. The two people in custody are probably just talking, nothing unusual

C. The quiet unit means the count will go smoothly

D. The person in custody at the table is the main concern; the others are secondary

3. During a tense interaction, which sign most strongly suggests that YOUR OWN state may interfere with good judgment right now?

A. You are giving short, direct directions

B. You are standing at a safe distance from the individual

C. You notice your jaw is tight, your breathing is fast, and you feel personally disrespected

D. You have asked another officer to observe the situation

4. A person in custody refuses a direct order to return to his cell. He steps toward you, raises his voice, and other people in custody start watching. In the NEXT 10 SECONDS, which action is most important?

A. Raise your volume to match his so he understands you are serious

B. Take one slow breath, plant your feet, drop your shoulders, and lower your voice before speaking

C. Step back and immediately radio for backup

D. Cross your arms and hold eye contact to show you are not threatened

5. Which officer behavior is most likely to RAISE the emotional temperature in the space?

A. Neutral expression and a steady voice

B. Short, clear directions with controlled posture

C. A brief pause before responding

D. Fast speech, sharp tone, and aggressive body language

6. During a heated interaction at the clinic door, you notice your jaw tightening, your voice rising, and your hands balling into fists. Which INNER response is most helpful right now?

A. 'This reaction is normal. I can slow my breathing and choose my next words carefully.'

B. 'I need to stay tough. If I back down now I will lose control of the situation.'

C. 'I should just push through. What I feel inside does not matter right now.'

D. 'They are pushing me on purpose. I have to make sure they know I will not back down.'

7. During the morning mess, a person in custody starts yelling at you about a grievance that was denied. Other people in custody are watching. Which response is MOST likely to lower the tension?

A. 'Calm down. I don't make those decisions. That's not my problem.'

B. 'If you keep talking to me like that, you're going back to your cell.'

C. 'I hear you. That's frustrating. Step over here with me and let's see what we can do.'

D. 'I already explained the process. There is nothing else I can tell you.'

8. A person in custody shouts: 'Nobody in here ever listens. You all treat us like we don't exist.' You need to respond. Which opening line is MOST effective?

A. 'That's not true. We follow the rules here and treat everyone the same.'

B. 'It sounds like you have been trying to get through and it hasn't been working. Tell me what's going on.'

C. 'Lower your voice and we can talk. I am not going to be spoken to like this.'

D. 'You need to calm down before I can help you with anything.'

9A. How confident are you that you can recognize rising tension in a situation before it escalates?

9B. How confident are you that you can stay calm and composed during a tense interaction?

9C. How confident are you that you can use words that lower tension without losing authority?

10. In 2 to 4 sentences: describe ONE thing you would do to stay calm internally AND one thing you would say to the person, if you entered a tense housing area right now.

Post-Workshop Assessment